Privacy Policy

1. Information We Collect

We collect only the minimal information necessary to deliver and maintain your streaming subscription services:

• Contact Information: Your email address provided during order submission or support inquiries.
• Technical Identifiers: Randomly generated account identifiers, playlist hash keys, and connection logs (such as timestamp and IP address of active connections) solely for concurrent connection enforcement.
• Customer Support Communications: Content of messages submitted through our contact form or sent to our support desk.

2. How Information is Used

Your personal information is used exclusively for:

• Generating and transmitting your personalized streaming credentials and M3U links.
• Verifying that your subscription remains within allowed concurrent stream limits.
• Providing technical customer support and resolving connection issues.
• Preventing unauthorized abuse or fraudulent chargeback attempts.

We do not sell, rent, monetize, or trade customer email addresses or personal information to third parties.

3. Payment Processing & Financial Data

All payments are processed securely through certified, encrypted third-party payment gateways. We never store, process, or have access to your full credit card number, CVV code, or banking account credentials on our servers.

4. Cookies and Web Technologies

We use strictly necessary technical cookies to ensure our website functions correctly and securely. For full details on our cookie usage and preferences, please review our Cookie Policy.

5. Data Retention

We retain account contact information for the active duration of your subscription term plus a reasonable period thereafter to facilitate simple renewals and provide account records. Connection server logs are automatically rotated and purged on a rolling 14-day schedule.

6. Your Data Rights

Depending on your location (including under the EU General Data Protection Regulation / GDPR), you have specific rights regarding your personal data, including:

• The right to access the personal data we hold about you.
• The right to request rectification of inaccurate data.
• The right to request the erasure of your personal records (“right to be forgotten”).
• The right to restrict or object to certain processing activities.

To exercise any of these rights, email your request to support@german4k.sbs.

7. Security Measures

We implement industry-standard technical safeguards, including HTTPS SSL encryption across all web traffic, restricted database access, and cryptographic hashing to protect your information against unauthorized access or disclosure.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact our data protection contact at:

Email: support@german4k.sbs