Refund Policy
Clear guidelines regarding subscription cancellations, technical reviews, and refund eligibility
1. Overview and Philosophy
At German4K, we strive to provide reliable and consistent streaming access. Because digital playlist services are delivered electronically and immediately consumable upon generation, our refund policy is designed to balance fair consumer protection with the prevention of digital service misuse.
2. Eligibility for Refunds
Refund requests are considered under the following specific condition:
- Verified Technical Incompatibility or Server Failure: If you experience persistent technical connection failure on our server side within 24 hours of account activation, and our technical support team is unable to resolve the issue after troubleshooting with you.
3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Requests submitted more than 24 hours after activation details have been delivered to your email.
- Local issues caused by insufficient customer broadband speeds, weak Wi-Fi signal, or ISP throttling outside our control.
- Inability to install third-party player applications due to device restrictions or app store bans on unsupported hardware.
- Temporary fluctuations in individual channel availability or event schedules.
- Violation of our Acceptable Use Policy, including multi-device simultaneous streaming beyond plan limits or credential resale.
- Customer change of mind after receiving and using active credentials.
4. Troubleshooting Step Required Prior to Refund
Before requesting a refund, you must first contact our support desk at support@german4k.sbs and allow our team a reasonable opportunity (up to 12 hours) to inspect server logs, verify your credentials, and assist with player app settings.
5. Refund Processing Timeline
Once an eligible refund is approved by our billing desk, the refund is processed directly to the original payment method used during checkout. Depending on your financial institution or card issuer, funds typically reflect in your account within 5 to 10 business days.
6. Submitting a Request
To request a refund review, email support@german4k.sbs with:
- Your order number and the email address used at checkout.
- Your device model and the player application installed.
- A detailed description and screenshot of any error message encountered.